Frequently Asked Questions
Frequently Asked Questions
Have questions before ordering PawLuna CleanStep? Here are simple answers about how the mat works, where to place it, how to clean it, and what to expect after purchase.
Product Questions
What is PawLuna CleanStep?
PawLuna CleanStep is a double-layer cat litter mat designed to help catch loose litter from your cat’s paws after they leave the litter box.
How does it work?
The textured top layer helps catch loose litter, while the lower layer holds collected litter until you empty the mat.
Will it stop all litter tracking?
No cat litter mat can honestly promise to stop every single piece of litter. PawLuna CleanStep helps reduce litter tracking by catching more loose litter near the box before it spreads farther.
Is it good for messy cats?
Yes, it is useful for cats that kick, dig, or carry litter out of the box. For very messy cats, placement and size are especially important.
Can I use it with covered and open litter boxes?
Yes, you can place it in front of most common covered or open litter box setups.
Size & Placement Questions
Where should I place the mat?
Place it directly in front of the litter box entrance, where your cat naturally steps after leaving the box.
What if my cat exits from the side?
Move or angle the mat so it covers the real walking path your cat uses.
What size should I choose?
Choose a size that gives your cat enough space to take several steps on the mat after leaving the litter box.
Is it good for small apartments?
Yes, it can be useful in small apartments because litter spreads quickly when the litter box is close to living areas.
Can I use it in the bathroom or laundry room?
Yes, PawLuna CleanStep can be used in common litter box locations such as bathrooms, laundry rooms, bedrooms, hallways, and small home corners.
Cleaning Questions
How do I clean PawLuna CleanStep?
Open the mat, empty collected litter, shake gently, and wipe or rinse when needed.
How often should I clean it?
That depends on how many cats you have and how often the litter box is used. For everyday use, empty loose litter regularly and do a deeper clean when needed.
Can I rinse it?
Yes, you can rinse the mat when needed. Let it dry before placing it back near the litter box.
Can I vacuum it?
You can use a vacuum for loose surface litter if it is suitable for your vacuum and the mat is lying flat.
How do I keep it fresh?
Empty collected litter often, wipe the surface when needed, and avoid letting wet litter sit inside the mat for too long.
Read Cleaning & Care Instructions
Order & Shipping Questions
How do I track my order?
After your order ships, use your tracking number on the Track Your Order page.
Where can I find shipping details?
You can read the full shipping policy here:
What if I entered the wrong address?
Contact support as soon as possible. If the order has not been processed yet, there may still be time to update the address.
What if my order is delayed?
Shipping delays can happen because of carrier processing, local delivery conditions, customs, address issues, or other delivery conditions. Use the tracking page first, then contact support if you need help.
Returns & Support
What if there is a problem with my order?
Contact PawLuna support with your order number and a clear description of the issue.
Where can I read the return policy?
How do I contact PawLuna?
Do you offer a satisfaction guarantee?
Still Thinking About It?
If daily litter tracking is making your home harder to keep clean, PawLuna CleanStep is a simple upgrade that helps keep more litter near the box.