Payment Policy
At PawLuna, we want every order to feel simple, clear, and secure. This Payment Policy explains how payments are handled when you purchase from our store.
By placing an order on PawLuna, you agree to the payment terms described below.
Accepted Payment Methods
Available payment methods are shown at checkout.
Depending on your location and Shopify checkout availability, you may be able to pay using major credit cards, debit cards, digital wallets, or other payment options supported at checkout.
We do not store your full payment card details on our website.
Secure Checkout
PawLuna uses Shopify checkout technology to help process payments securely.
When you place an order, your payment information is handled through secure payment processing systems. This helps protect your personal and payment details during checkout.
For your safety, always make sure you complete your order directly through the official PawLuna website:
Payment Currency
Prices on PawLuna are displayed in the currency shown on the website or at checkout.
If your bank, card provider, or payment provider uses a different currency, your final charge may include currency conversion or additional fees from your provider. PawLuna does not control those external fees.
When Payment Is Charged
Payment is usually charged when your order is placed at checkout.
After your payment is successfully processed, you should receive an order confirmation email with your order details.
Please check your email address carefully before completing your purchase.
Order Confirmation
After placing an order, you should receive a confirmation email.
This email may include your order number, purchased item, shipping details, and other important order information.
If you do not receive a confirmation email, please check your spam or promotions folder first.
If you still cannot find it, contact us and include the email address used at checkout.
Payment Problems
Sometimes a payment may fail or be declined.
This can happen for several reasons, including incorrect card details, insufficient funds, bank security checks, expired cards, payment provider restrictions, or temporary checkout issues.
If your payment does not go through, please try the following:
- Check your card or payment details.
- Make sure your billing information is correct.
- Try another payment method if available.
- Contact your bank or payment provider.
Try again later if the issue appears temporary
Billing Information
Please make sure your billing information is accurate before completing your order.
Incorrect billing details may cause payment delays, declined transactions, or order processing issues.
PawLuna is not responsible for delays caused by incorrect payment or billing information entered at checkout.
Payment Verification
In some cases, an order may require additional payment verification.
This may happen to protect customers and prevent unauthorized transactions.
If we need more information to verify an order, we may contact you using the email address provided at checkout.
If payment cannot be verified, the order may be delayed or cancelled.
Failed Or Declined Payments
If your payment is declined, your order may not be completed.
PawLuna cannot ship an order until payment has been successfully processed.
If money appears to be temporarily held by your bank after a failed payment attempt, please contact your bank or payment provider. Temporary holds are usually controlled by the payment provider, not by PawLuna.
Taxes And Additional Charges
Taxes, duties, or additional charges may be shown at checkout depending on your location, shipping destination, and applicable rules.
Any extra charges from banks, card providers, currency conversion, or payment services are the responsibility of the customer.
Payment Safety
For your protection, PawLuna will never ask you to send full card details by email, message, or contact form.
Please do not share sensitive payment information outside the secure checkout page.
If you receive a suspicious message claiming to be from PawLuna, do not provide payment details through that message. Contact us directly through our official website.
Cancellations And Payment Adjustments
If you need to cancel or change an order, please contact us as soon as possible.
Once an order has already been processed or shipped, cancellation may no longer be possible.
Refunds, when approved, are processed according to our Return & Refund Policy.
Refund Processing
If a refund is approved, it will usually be sent back to the original payment method used at checkout.
Refund processing times can vary depending on your bank, card provider, or payment service.
PawLuna does not control how long your bank or payment provider takes to make funds available after a refund has been issued.
Shipping And Payment
Your order can only be prepared and shipped after payment is successfully completed.
Shipping times and delivery details are explained separately in our Shipping Policy.
Questions About Your Payment
If you have a question about your payment, order confirmation, billing details, or checkout issue, please contact us.
To help us respond faster, include your order number if available, the email address used at checkout, a short description of the issue, and any relevant payment confirmation details.
. Need Help With Payment?
If you have trouble completing your payment, cannot find your order confirmation, or notice something unusual during checkout, please contact PawLuna before placing a second order.
Please include your order number if available, the email address used at checkout, and a short description of the issue.
Final Note
We want your PawLuna checkout experience to be simple, secure, and clear.
If something does not look right during checkout or after payment, contact us before placing a second order so we can help you check the issue.